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After-sales Service

What is customs inspection?

Customs authorities conduct random inspections of international parcels. If your parcel is selected, customs may contact the recipient to provide invoices or clearance documents. Failure to cooperate may result in the parcel being returned or destroyed at the recipient cost.
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How do I track my parcel after it has been shipped? Why has my tracking not updated? What should I do if I receive damaged or missing goods? What is an international return (outbound return)? What is a domestic return (inbound return)?